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Staff at the hotel seem extremely rude and don’t appear interested in helping out. There was no one checking reservations so it was only after waiting in line for an hour that we were told we need to wait for a buggy to take us across the street.

Upon arrival the coach dropped us off to the family side when we were staying at the adults only side. We would definitely return just to go to the Renaissance Flamingo Island and private cabana we booked ahead of time!. Room service menu and prices are the same as going to the restaurant which is a really nice feature to avoid walking all the way to the Fresco restaurant bar and back upstairs.

There is only one bar at Fresco, nothing inside the hotel lobby, room service was great since they can bring you glasses of wine, not in disposable cups. Honestly, the restaurant should be providing covers for your food, not your napkins which was annoying when you get up and find the birds are eating your food. Thank you to the housekeeper, Juney who opened my door, after I forgot my key, apparently this is a 'No, No,' in Aruba hotels and many strict rules imposed on them. The pool service is directed more to the drinkers so they can generate tips. Unfortunately, when this is the 1st experience, while waiting for your room, it does not leave a good taste in your mouth and not welcoming at all!. It should not have taken 2 hrs to get our food, the bartender, JC knew it, realized after the fact, then apologized and gave us drink credit. The best service is at the Renaissance Island. Service is inconsistent throughout the hotel. I booked the all-inclusive breakfast package which was well worth it.

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Renaissance aruba resort casino two hotels